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Frequently Asked Questions

If you've got a question about our artwork, framing options or service in general, please read our FAQs below. If you can't find the answer to your question, please contact us and we'll be able to help.

 

Our Artworks

Do your artworks come with fixing kits?

All of our framed and stretched canvas artworks come complete with fixing kits to hang.

 

Do you use sustainably sourced papers for the artworks?

All materials used in the manufacturing of our products have been carefully selected to ensure they are environmentally friendly and sustainably sourced.

Photographic artworks are printed on premium 260gsm bright white conservation paper to produce stunning print quality.

All other mediums are printed on heavy 230gsm conservation premium matt coated paper.

 

What frames can I buy?

We offer a choice of 4 colours of frames, black, white, grey and oak, with an 'off-white' mount. All our frames are hand produced in our factory in the north of England, using solid hard wood timber to ensure a superior and robust finish, and are FSC certified.

 

Do you use sustainably sourced wood?

All our frames are made from FSC Certified (Forest Stewardship Council) wood, which means the wood that we use has been sourced from well-managed forests and/or from recyclable materials. When you see the FSC logo, you can be assured that the wood is from a sustainable environment.

FSC Logo

 

What glass do you use for the frames?

All our frames are supplied with acrylic glazing, which is 2mm or 3mm thick depending on the size of your artwork.

This provides excellent optical clarity and UV protection for your artwork during its wall life.

 

What size artwork and frames can I buy?

You can order print only, framed artworks or a stretched canvas finish in a choice of three sizes for a portrait or landscape options:

Small - print only 223mm x 315mm, framed 333mm x 422mm, stretched canvas 301mm x 425mm

Medium - print only 350mm x 495mm, framed 497mm x 642mm, stretched canvas 461mm x 650mm

Large - print only 433mm x 653mm, framed 640mm x 830mm, stretched canvas 603mm x 850mm

Square small - print only 318mm x 318mm, framed 425mm x 425mm

Square medium - print only 493mm x 493mm, framed 640mm x 640mm

Square large - print only 653mm x 653mm, framed 830mm x 830mm

Image indicating size dimensions of landscape frame sizes

Image of size dimensions of portrait frame sizes

Image of size dimensions of square product options

 

Returns & Delivery

When will I receive my order?

We aim to have all orders placed for delivery within the UK to arrive with the recipient within 4 working days.

For more information please see our full delivery policy.

What is your returns and refund policy?

We offer 30 days returns on all of our items as long as they are returned to us in the same condition as they are received. For more information please see our full returns policy.

Payments

What cards do you take for payment?

We are able to accept payment using all debit or credit cards, Apple Pay and Google Pay.